Sally's portfolio is in mid-transition from Wix to Webflow. For any questions about my projects, please contact me onLinkedIn
My background is in Art & Design (attention to detail, colors, and working fast is my strong suit) and have been grateful for the opportunties to work in UX and customer facing products for the past 7 years.
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With this internal portal, we streamlined the process of planning service outages. We reduced the manual entries from customers and team members across multiple applications, going from 2 hours per request to now 10 mins. Additionally, we have included automated customer messaging for when the scheduled date of the outage approaches, which helps if it's laundry day!
Duke Energy is One of America’s largest energy holding companies, serving 8.2 million customers. We created a new customer-facing tool that allows users to report street and area light outages and issues. This customer-facing public cloud application created a foundation for future analytical insights to improve operational efficiencies.
“Very happy with Sally's work. Very professional, fast, and helpful. Excellent communicator and provided detailed comments and help. Exceed my expectations. Highly recommended, thank you!”
“Sally is a passionate and resourceful UX talent. Whilst we all raced against time in the hackathon, Sally still managed to apply the best practice of user research and UX. Within 54 hours, Sally completed a quality user research for ShopAid autonomously, identified all the screens required and created the wireframes. Despite the time pressure, Sally was always patient, explaining the importance of certain UX practices. I was also inspired by Sally's passion and willingness to offering best-practice suggestions to others. "
“She is an impressive researcher, designer, and communicator, and she has the unique ability to infuse the work with optimism to be an uplifting spirit to her teammates in challenging times. I recommend Sally without hesitation. She is without a doubt, a true UX professional.”
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